Settings Tab

This tab enables you to configure the general settings of the survey, as detailed below.

• In the General section, you can apply the following:

1. Enable the (Welcome Message) toggle to customize the message that appears at the beginning of the survey. When enabled, the system shall display the “Welcome Message” field so you can fill it out with the desired message. When disabled, the welcome message of the survey will be the default message set in the system which is “Welcome to this survey!”. The default is disabled.
2. Enable the (Thank You Message) toggle to customize the message that appears at the end of the survey. When enabled, the system shall display the “Thank You Message” field so you can fill it out with the desired message. When disabled, the thank you message of the survey will be the default message set in the system “Thank you for participating in this survey”. The default is disabled.
3. Click (Save) to save the changes made in the General section or (Cancel) to discard the changes.

• In the Permission section, you can view the previously granted permissions when the survey is created, if added. You can edit existing permissions or add new ones by clicking the (Edit Permissions) button, and following the same steps mentioned in Create Survey section.
• In the Translation section, you can select the translation language as follows:

• If the default language is English, you can choose between Arabic and Urdu.
• If the default language is Arabic, you can choose between English and Urdu.
• If the default language is Urdu, you can choose between Arabic and English.

When you select a language, a side panel is displayed containing all components that can be translated with the original text of each one. This includes the survey title and questions.

You can save the translation by clicking (Save) or discard the changes and close the translation panel by clicking (Cancel).

The added translation will be shown under the Translations section, and you can edit or delete it by clicking the

 

Default Publish Settings

In the Default publish settings section, the user configures the publish settings of the survey, as detailed below:

• Survey Format, the user selects the Survey Format as follows:

• Classic: All questions will be listed on one page. This format does not support Questions Logic.
• Cards: Each page will have one single question. This format supports Questions Logic.
• Custom: The user can define multiple questions per page. This format does not support Questions Logic.

Classic format is the default.

• Auto close: when the toggle is enabled a “Targeted Complete Responses Count” field is displayed to enter the number of respondents in which after completed the survey will be closed
• Allow Multiple Responses: when the toggle is enabled the user can refill the survey more than one time. The default is disabled, and it is applicable to only private surveys.
• Auto "Thank You" email: This toggle sends an automated Thank you email to the respondent on   survey completion. The default is disabled, and it is applicable to only private surveys.
• Randomize Pages: When the toggle is enabled, different pages order per respondent will be displayed. The default is disabled, and it is not applicable when using Questions Logic. This toggle applies only when the survey format is custom or format.
• Randomize Questions: When the toggle is enabled, different pages and questions order per respondent will be displayed. The default is disabled, and not applicable when using Questions Logic.
• Randomize Answers: When the toggle is enabled, different answer choices order per respondent will be displayed. The default is disabled, and not applicable when using Questions Logic.
• ARIS Integration settings:

- Publish Mode

• Per Instance: When selected, results will be published to ARIS once the survey is closed.
• Per Response: When selected, results will be published to ARIS when each respondent completes survey.
• Manual: Results will not be published automatically to ARIS.

- Scoring Behavior

• Accumulative: The score is calculated based on the scores of all respondents.
• Finite: The score is calculated based on the latest response.

• Question Groups: This section enables you to create a group of questions and give it a name. 

To create a new group, follow these steps:

1. Click on (Create New Group); a pop-up window is displayed.
2. Enter a group name.
3. Choose customer journey step from the customer journey step drop down list.
4. Choose impact on type.
5. Click (Create), or discard changing by clicking on (Cancel).

Notes:

1. The user can create a question group without ARIS integration.
2. When adding a question group with ARIS integration to a question that already has ARIS, the question takes group ARIS integration.